TERMS AND CONDITIONS
The following definitions apply in these General Terms and Conditions:
Kiiv, design by Klaartje Busselot with registered address Kiekenborrestraat 2C, 9470 Denderleeuw, Belgium, registered under company number 0682596423. The VAT number is BE0682.596.423.
‘Buyer’: any natural person (B2C) or legal person (B2B) who is or will be in a contractual relationship of any kind with kiiv.
“Consumer”: Any natural person in the capacity of Buyer who acts for purposes that fall outside his business or professional activity.
‘Products’: the subject of one or more purchase agreements.
“Sales Agreement”: Any agreement whereby the trader undertakes to transfer the ownership of goods and / or to provide a service to the Buyer. This Buyer undertakes in turn to pay the price thereof.
These Sales Conditions apply to all current and future Sales Agreements between kiiv and the Buyer. As soon as you use our website, you as a Buyer accept these Terms and Conditions of Sale, as well as all other rights and obligations as stated on the website.
In principle, these Terms and Conditions of Sale always and exclusively apply, except in the case of an explicit deviation. An explicit deviation is only valid insofar as it is the result of mutual agreement that is explicitly recorded in writing. Express deviations are only valid to replace or supplement the clauses to which they relate. The other provisions of these Terms and Conditions of Sale will continue to apply in full.
kiiv reserves the right to change and / or supplement the Terms of Sale at any time for future orders. A future change will of course have no influence on existing product orders and the resulting agreements.
- Sales agreements
The sales agreement is concluded between kiiv and the adult client (the ‘Buyer’), when the order confirmation is on the client’s screen. Everyone who places an order with kiiv agrees with these terms and conditions. The electronic proof (for example: e-mail, back-ups, etc.) is accepted by all parties involved within the sales agreements and relationships.
By placing an order at kiiv.be you agree to agree with the terms and conditions of sale, delivery and payment. Any delivery approach that forms an integral part of the agreement, with the exception of the general terms and conditions of the Buyer, unless otherwise agreed in writing.
- Prices and product information
All our prices are in Euro, including 21% VAT, excluding shipping costs. All prices are per item, unless stated otherwise. Shipping costs are clearly indicated separately. The price and the promotion stated at the time of order always apply to an order. Kiiv reserves the right to change and correct the prices of the products and the product information. If a product that has already been purchased appears to have been discounted a short time later, no refund can be made for the price difference. kiiv tries to make the product descriptions and photo material as clear and correct as possible. Information about the items (for example, sizes and materials), always concerns indicative information and color shades on the photo may differ slightly from the real colors. You can always get additional explanation about our products by contacting us.
Kiiv partnered up Mollie for a secure payment environment. This payment platform is integrated in the webshop of kiiv. Payment can be made by bank transfer, via Bancontact / Mister Cash, via master card / visa. More information about Mollie can be found at www.mollie.com.
After the order, kiiv will send you an order confirmation by e-mail with the correct payment details. We ask you to transfer the total amount, as stated on the order confirmation, within eight days on account number IBAN: BE21 9731 81580903 stating the order number. Your package will be sent as soon as possible after receiving your payment, at the latest the 3rd working day after confirming the payment. Items that can only be delivered to order are subject to a longer delivery period. 24 days for garnish & rugs. If payment has not yet been received, your order will be canceled without notice and the ordered items will go on sale again. PAY ATTENTION! BIC and IBAN data. You will find this information on the order confirmation. When mentioning the BIC and IBAN data, a transfer from other European countries is free of charge. Without mentioning this data, your bank will charge transaction costs, for which we cannot guarantee. Our details are: IBAN: BE21 9731 81580903, BIC: ARSP BE 22 (Argenta). b) Payment via Bancontact / Mister Cash You can also pay by means of a bancontact / Mister Cash card from credit card. You have been referred from our site to the Mollie site, where you can enter. The sum is taken directly from your account and kiiv can start to produce ypur order. Your order will be produced at the latest on the 3rd working day after the order / payment confirmation.
- Delivery and Shipping
Products are only delivered in the countries for which the website allows delivery. Products are only delivered in the following country: Belgium. Unless otherwise stipulated, our prices do not include the transport and delivery of the goods to the Buyer. The costs of transport and delivery are stated separately when placing the order in the webshop. kiiv tries to ensure the fastest possible delivery.
6.2. Delivery time
When ordering we give an indication of our delivery times. These periods are not binding and are merely given as an indication. They give you an idea of how quickly you can expect an order. kiiv does everything necessary to ensure a fast and careful dispatch of the orders placed. kiiv cannot, however, be held liable for delays which are incurred without his will in the dispatch of the goods. kiiv reserves the right to make partial deliveries. In accordance with the legal provisions for “distance selling”, the maximum delivery time is thirty days, unless otherwise agreed with the Buyer. If this delivery period proves not to be feasible, kiiv must inform the Buyer in a timely manner and the Buyer has the right to cancel the order, without additional costs. Any amounts already paid to kiiv will in that case be repaid to the Buyer within thirty calendar days. The Buyer provides kiiv with the delivery address. If this address proves to be incorrect, this is the responsibility of the Buyer and additional costs may be charged. In the event of non-delivery of the goods, the sums paid by the Buyer to kiiv will be reimbursed without interest and other compensation. For all further questions about current orders, you can mail or call kiiv: address: email@example.com – telephone: +32 (0) 486 71 24 13.
For Belgium: As soon as we receive your order, we start production. Your package will be sent by us via DPD at the latest on the 3rd working day after production confirmation. The parcel will normally be delivered the first working day after kiiv has delivered it to DPD at the delivery address. If you are not present at the time of delivery, you can request a second offer from DPD. If you want, you can enter your work address or the address of a reliable neighbor or friend as the delivery address.
6.3. Shipping costs
We reserve the right to adjust our shipping rates if necessary. The shipping costs are always clearly stated on your order confirmation and on your invoice. After the order confirmation, the shipping costs can no longer be changed by us.
- Complaints and exchanges or returns of purchased items
7.1. Damaged shipping package
We check our items before we send them and ensure proper packaging. The customer undertakes to check the order upon delivery. Never accept packages that are clearly damaged during transport and check your shipment immediately after receipt! Never throw away the postal package until you have determined that your shipment is in good condition and never send us back a package that has already been received without contacting us in advance via email. If you still find damage to the items you ordered, we ask you to inform us immediately at the address firstname.lastname@example.org If possible, also send us a photo of the damaged item.
7.2. Not satisfied or damaged item
If you are not satisfied with your purchase or if an item is damaged on arrival (as described in Article 7.1.), We offer you the option of returning the item to us within a period of ten working days after receiving the order. You must inform us of this in writing (via e-mail to email@example.com). The article must be returned within ten working days in the original packaging, in undamaged and unused condition and sufficiently stamped, together with the packing slip and the accompanying letter. Unregistered or unstamped returns will not be credited! Items purchased as part of a Promo promotion cannot be returned.
Articles that are returned to us under the conditions as described in Article 7.2. be reimbursed by us within a period of ten working days. Shipping costs incurred by us or by you will not be reimbursed. You therefore receive the purchase price minus the amount of the shipping costs. If it concerns an item that was incorrectly supplied by kiiv, we will pay all shipping costs.
7.4. Return shipments in unused and good condition
We reserve the right to refuse returns if we suspect that the items have already been used or if we suspect damage caused by the fault of others than kiiv or the supplier of the item.
7.5. Reporting complaint
If you have a complaint or are not satisfied with a shipment or item, do not hesitate to send us an email. Every complaint is seriously investigated and dealt with. We try to find a satisfactory solution together. We regard complaints as valuable information with a view to the continuous improvement of our service for all our customers.
- Right to cancel
As a consumer, you have the right to inform us that you are canceling the purchase (in accordance with the legal provisions relating to distance selling) without payment of a fine and without giving a reason, and this within 14 calendar days from the day after delivery. As regards compliance with the withdrawal periods, the notification shall be recognized as being timely if it has been sent in writing or on a durable medium available and accessible to the recipient before the period expires. Anyone wishing to make use of this option must return the goods in their original condition and packaging and at their own risk and expense to Kiiv, Kiekenborrestraat 2C, 9470 Denderleeuw. Goods that are specifically designed or ordered for the Buyer will not be taken back and the Buyer cannot invoke the renunciation clause for this.
The delivered goods remain the property of kiiv until full payment of the purchase price, including all costs and charges. In the event of incomplete payment, we reserve the right to take back the goods, legally and at the expense of the Buyer.
All parties (kiiv and the Buyer) accept the electronic proof (for example e-mail) within their relations.
If for any of the provisions of these terms and conditions it is determined that it is invalid or unenforceable under the laws of a state or country in which these terms are intended to be effective, then this provision will be within the jurisdiction in which they are invalid. or is not enforceable, will be separated and removed and the remaining general terms and conditions will remain fully in force and binding and enforceable.
- Applicable law
Belgian law applies to all agreements between kiiv and the Buyer. The Belgian courts have exclusive jurisdiction.